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CyberCerts Pro (“Company”, “CyberCerts Pro”, “we”, “us”, and “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cybercertspro.com (“Website”) and use our services. We comply with the United Kingdom Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Definitions

1.1 “Company”, “CyberCerts Pro”, “We”, “Us”, “Our” – Refers to VMG, operating as CyberCerts Pro.
1.2 “Client”, “You”, “Your” – Refers to any individual or entity purchasing or using our services.
1.3 “Booker” – The person making the booking on behalf of a client attending a course.
1.4 “Website” – Refers to www.cybercertspro.com.
1.5 “Terms and Conditions” – The terms governing your use of our Website and services.
1.6 “Services” – Refers to the training courses and other related services provided by CyberCerts Pro.
1.7 “GDPR” – Refers to Regulation (EU) 2016/679, governing the protection of personal data.

2. What Data We Collect

2.1 Personal Data:
2.1.1 Name, email address, phone number, and postal address.
2.1.2 Billing and payment details (we do not store payment information).
2.1.3 Course preferences and booking details.

2.2 Technical Data:
2.2.1 IP address and device information when visiting our Website.
2.2.2 Log data for analytics and security purposes.
2.2.3 Cookies and tracking data (see our Cookies Policy for details).

2.3 Other Information:
2.3.1 Communication records (emails, phone calls) related to inquiries or support.
2.3.2 Examination details where applicable for certification purposes.

3. Use of Collected Data

3.1 The data we collect is used to:
3.1.1 Process and manage your bookings.
3.1.2 Provide relevant course materials and services.
3.1.3 Respond to inquiries and customer support requests.
3.1.4 Improve our website, services, and customer experience.
3.1.5 Notify you about changes to our services or new offers (if consented).
3.1.6 Fulfill contractual and legal obligations (e.g., exam registration with certification bodies).

4. Lawful Basis for Processing Data

4.1 Contractual Necessity: When you purchase a course, we process your data to fulfill our obligations.
4.2 Legitimate Interests: We may contact past customers about similar training opportunities.
4.3 Consent: We only send marketing communications when explicit consent is given.
4.4 Legal Compliance: We may process your data to comply with applicable legal requirements.

5. Data Sharing & Disclosure

5.1 We do not sell or share personal data except where required to deliver our services. This may include:
5.1.1 Certification bodies (e.g., exam providers) when registering you for an exam.
5.1.2 Payment processors to securely handle transactions.
5.1.3 IT service providers for system management and analytics.
5.1.4 Legal authorities if required by law or to prevent fraud.

6. Data Retention

6.1 We retain your data only as long as necessary for:
6.1.1 Service delivery and contractual obligations.
6.1.2 Legal compliance and dispute resolution.
6.1.3 Improving customer experience and service offerings.

6.2 Data no longer required is securely deleted or anonymized.

7. Your Rights

7.1 Under GDPR and UK Data Protection Laws, you have the right to:
7.1.1 Access: Request a copy of the personal data we hold.
7.1.2 Correction: Request correction of inaccurate or incomplete data.
7.1.3 Erasure: Request deletion of your data where applicable.
7.1.4 Restriction: Request limited processing of your data.
7.1.5 Portability: Request transfer of your data to another service provider.
7.1.6 Objection: Opt-out of direct marketing communications.

7.2 To exercise your rights, contact us at info [at] cybercertspro [dot] com.

8. Security of Data

8.1 We implement strict security measures to protect your personal data, including:
8.1.1 Encrypted storage and transmission.
8.1.2 Access restrictions for authorized personnel only.
8.1.3 Regular security audits and updates.

8.2 While we take precautions, no system is completely secure. Use caution when sharing sensitive data online.

9. Cookies & Tracking Technologies

9.1 Our Website uses cookies to enhance your browsing experience. You can manage cookie preferences via your browser settings. See our Cookies Policy for more details.

10. International Data Transfers

10.1 If data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards, such as:
10.1.1 Data transfer agreements under UK GDPR and EU GDPR.
10.1.2 Compliance with UK and EU adequacy decisions.

11. Updates to this Privacy Policy

11.1 We may update this policy periodically. Any changes will be posted on our Website. We encourage users to review this policy regularly.

12. Contact Information

12.1 For privacy-related inquiries or to exercise your rights, contact us at:
12.2 CyberCerts Pro (VMG)
12.3 Email: info [at] cybercertspro [dot] com

By using our services, you agree to this Privacy Policy. If you do not accept any part of this policy, please refrain from using our services.